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            <h1 class="tit">常见问题</h1>
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                <p>
                <h2 style="background:#ffffff;">
                    <span style="font-size:10.5pt;font-family:宋体;color:#E53333;"><span
                            style="color:#E56600;"><strong><br />
                            </strong></span></span>
                </h2>
                <p>
                    <span style="font-size:10.5pt;font-family:宋体;color:#E53333;"><span style="color:#E56600;"><span
                                style="color:#7E7E80;font-family:tahoma, arial,;">下面精选了客户问得最多的几个问题，基本能解答您的大部份疑问。</span><br />
                            <span
                                style="color:#7E7E80;font-family:tahoma, arial,;">如果您是第一次在本站订购，强烈建议您浏览，可节约您咨询的宝贵时间：</span></span></span>
                </p>
                <p>
                    <span style="font-size:10.5pt;font-family:宋体;color:#E53333;"><span style="color:#E56600;"><span
                                style="color:#7E7E80;font-family:tahoma, arial,;"><br />
                            </span></span></span>
                </p>
                <p>
                    <span style="font-size:10.5pt;font-family:宋体;color:#E53333;"><span style="color:#E56600;"><span
                                style="color:#7E7E80;font-family:tahoma, arial,;"><br />
                            </span></span></span>
                </p>
                <h2 style="background:#ffffff;">
                    <span style="font-size:10.5pt;font-family:宋体;color:#E53333;"><span
                            style="color:#E56600;"><strong>1)问:我最快什么时候能收到花？</strong></span></span>
                </h2>
                <p class="NewStyle16" style="background:#ffffff;text-indent:15.75pt;">
                    <span style="font-size:10.5pt;font-family:宋体;color:#595959;">答</span><span
                        style="font-size:10.5pt;font-family:Arial;color:#595959;">:</span><span
                        style="font-size:10.5pt;font-family:宋体;color:#595959;">订单付款成功后，非节假日，</span><span
                        style="font-size:10.5pt;font-family:宋体;color:#595959;">我们承诺主城区商业中心</span><span
                        style="font-size:10.5pt;font-family:Arial;color:#595959;">3</span><span
                        style="font-size:10.5pt;font-family:宋体;color:#595959;">小时内送达，近郊县（</span><span
                        style="font-size:10.5pt;font-family:Arial;color:#595959;">10-20</span><span
                        style="font-size:10.5pt;font-family:宋体;color:#595959;">公里）</span><span
                        style="font-size:10.5pt;font-family:Arial;color:#595959;">5</span><span
                        style="font-size:10.5pt;font-family:宋体;color:#595959;">小时内送达，远郊县（</span><span
                        style="font-size:10.5pt;font-family:Arial;color:#595959;">20</span><span
                        style="font-size:10.5pt;font-family:宋体;color:#595959;">公里以上）当日送达，以城市中心为起点计，具体请提前与“鲜花店”客服联系。</span><span
                        style="font-size:9pt;font-family:宋体;color:#404040;"></span>
                </p>
                <p class="NewStyle16" style="background:#ffffff;">
                    <span style="font-size:10.5pt;font-family:宋体;color:#E56600;"><strong><span
                                style="line-height:2.5;">2)</span></strong><strong><span
                                style="line-height:2.5;"></span></strong><strong><span
                                style="line-height:2.5;">问:我所购买的鲜花同我看到的图片一致吗？</span></strong></span><span
                        style="font-size:9pt;font-family:宋体;color:#404040;"></span>
                </p>
                <p class="NewStyle16" style="background:#ffffff;text-indent:15.75pt;">
                    <span style="font-size:10.5pt;font-family:宋体;color:#595959;">答</span><span
                        style="font-size:10.5pt;font-family:Arial;color:#595959;">:</span><span
                        style="font-size:10.5pt;font-family:宋体;color:#595959;">“鲜花店”每束鲜花都是采用新鲜的花材由专业的花艺师制作，制作过程中我们会以图片原始形态作为主要参考，外型上尽量保持与图片一致，但由于每个花艺师的手法风格不同，具体效果可能有小的改变，但绝不会影响整体风格，产品质量请您放心！</span><span
                        style="font-size:9pt;font-family:宋体;color:#404040;"></span>
                </p>
                <p class="NewStyle16" style="background:#ffffff;">
                    <span style="font-size:10.5pt;font-family:宋体;color:#E56600;"><strong><span
                                style="line-height:2.5;">4)</span></strong><strong><span
                                style="line-height:2.5;"></span></strong><strong><span
                                style="line-height:2.5;">问:为什么订购送到香港、澳门、台湾的鲜花，价格网站价格的4倍？</span></strong></span>
                </p>
                <p class="NewStyle16" style="background:#ffffff;">
                    <span style="font-size:10.5pt;font-family:宋体;color:#595959;">&nbsp;
                        &nbsp;答：由于香港、澳门、台湾等地区的消费水平相比内地高出很多，导致那边的分店拿货整体成本也比内地高出好几倍，所以送到那边的鲜花，销售价格会是网站价格的4倍。</span>
                </p>
                <p class="NewStyle16" style="background:#ffffff;">
                    <span style="color:#E56600;font-family:宋体;font-size:10.5pt;"><strong><span
                                style="line-height:2.5;">5)</span></strong><strong><span
                                style="line-height:2.5;"></span></strong><strong><span
                                style="line-height:2.5;">问:为什么订购送到西藏、内蒙古、新疆、甘肃地区的鲜花，价格要在网站价格基础上加价30%销售？</span></strong></span>
                </p>
                <p class="NewStyle15" style="background:#ffffff;text-indent:15.75pt;">
                    <span style="font-size:10.5pt;font-family:宋体;color:#595959;"><span
                            style="color:#595959;font-family:宋体;font-size:14px;background-color:#FFFFFF;">答：</span>由于上述地区拿货成本比内陆地区高很多，所以凡是配送上述地区的鲜花，价格会默认在网站现有价格基础之上提高30%来销售，还望理解。</span><span
                        style="font-size:9pt;font-family:宋体;color:#404040;"></span>
                </p>
                <p class="NewStyle15" style="background:#ffffff;">
                    <span style="font-size:10.5pt;font-family:宋体;color:#E56600;"><strong><span
                                style="line-height:2.5;">6)</span></strong><strong><span
                                style="line-height:2.5;"></span></strong><strong><span
                                style="line-height:2.5;">问：为什么我订的花都没有呢？</span></strong></span>
                </p>
                <p class="NewStyle15" style="text-indent:0px;background:#FFFFFF;">
                    <span>&nbsp; &nbsp; &nbsp;&nbsp;</span><span
                        style="color:#595959;font-family:宋体;font-size:10.5pt;">答：您好，因为您订的鲜花花期已经结束了，现在市场上都已经没有您订购的花材了呢！还请您选择其他的现有花材来代替哦！</span>
                </p>
                <p class="NewStyle15" style="text-indent:0px;background:#FFFFFF;">
                    <span style="color:#595959;font-family:宋体;font-size:10.5pt;">&nbsp;
                        附：其他少见花材的花期介绍：郁金香（3—4月份）、马蹄莲（5—6月份）、风信子（3—4月份）、雏菊（3—6月份）、桔梗花（6—9月份）、勿忘我（6—9月份）。</span>
                </p>
                <p class="NewStyle15" style="text-indent:0px;background:#FFFFFF;">
                    <span style="color:#E56600;font-family:宋体;font-size:10.5pt;"><strong><span
                                style="line-height:2.5;">7)</span></strong><strong><span
                                style="line-height:2.5;"></span></strong><strong><span
                                style="line-height:2.5;">问:我在网上付款安全吗？</span></strong></span>
                </p>
                <p class="NewStyle15" style="background:#ffffff;">
                    <span style="font-size:10.5pt;font-family:宋体;color:#595959;">　</span><span
                        style="font-size:10.5pt;font-family:Arial;color:#595959;">&nbsp;&nbsp;</span><span
                        style="font-size:10.5pt;font-family:宋体;color:#595959;">答</span><span
                        style="font-size:10.5pt;font-family:Arial;color:#595959;">:</span><span
                        style="font-size:10.5pt;font-family:宋体;color:#595959;">您在网上付款是将您的资料提交给银行的安全认证系统，就算是“鲜花店”内部工作人员也无法得知，旨在保证您的付款安全。</span><span
                        style="font-size:9pt;font-family:宋体;color:#404040;"></span>
                </p>
                <p class="NewStyle16" style="background:#ffffff;">
                    <span style="font-size:10.5pt;font-family:宋体;color:#E56600;"><strong><span
                                style="line-height:2.5;">8)</span></strong><strong><span
                                style="line-height:2.5;"></span></strong><strong><span
                                style="line-height:2.5;">问:我想在特定时间送花，可以吗？</span></strong></span><span
                        style="font-size:9pt;font-family:宋体;color:#404040;"></span>
                </p>
                <p class="NewStyle16" style="background:#ffffff;">
                    <span style="font-size:10.5pt;font-family:宋体;color:#595959;">　</span><span
                        style="font-size:10.5pt;font-family:Arial;color:#595959;">&nbsp;&nbsp;</span><span
                        style="font-size:10.5pt;font-family:宋体;color:#595959;">答</span><span
                        style="font-size:10.5pt;font-family:Arial;color:#595959;">:</span><span
                        style="font-size:10.5pt;font-family:宋体;color:#595959;">可以的，一般情况下半个小时内的误差。如果您需要特别精确的时间送到需要加收</span><span
                        style="font-size:10.5pt;font-family:Arial;color:#595959;">30</span><span
                        style="font-size:10.5pt;font-family:宋体;color:#595959;">元定时费用（重要节假日如情人节、七夕节等，只承诺在当天送达）。</span><span
                        style="font-size:9pt;font-family:宋体;color:#404040;"></span>
                </p>
                <p class="NewStyle16" style="background:#ffffff;">
                    <span style="font-size:10.5pt;font-family:宋体;color:#E56600;"><strong><span
                                style="line-height:2.5;">9)</span></strong><strong><span
                                style="line-height:2.5;"></span></strong><strong><span
                                style="line-height:2.5;">问:为什么我购买鲜花后没有联系我？</span></strong></span><span
                        style="font-size:9pt;font-family:宋体;color:#404040;"></span>
                </p>
                <p class="NewStyle16" style="background:#ffffff;">
                    <b><span
                            style="font-size:10.5pt;font-family:Arial;font-weight:bold;color:#00b0f0;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></b><span
                        style="font-size:10.5pt;font-family:宋体;color:#595959;">答</span><span
                        style="font-size:10.5pt;font-family:Arial;color:#595959;">:</span><span
                        style="font-size:10.5pt;font-family:宋体;color:#595959;">如果您选择网上银行付款，我们会直接按照您的要求送花。如果您选择的是其他方式，如果我们没有联系您，可能是以下原因：</span><span
                        style="font-size:9pt;font-family:宋体;color:#404040;"></span>
                </p>
                <p class="NewStyle16" style="background:#ffffff;text-indent:26.25pt;">
                    <span style="font-size:10.5pt;font-family:宋体;color:#595959;">（</span><span
                        style="font-size:10.5pt;font-family:Arial;color:#595959;">1</span><span
                        style="font-size:10.5pt;font-family:宋体;color:#595959;">）您登陆的邮箱有误或已作废；</span><span
                        style="font-size:9pt;font-family:宋体;color:#404040;"></span>
                </p>
                <p class="NewStyle16" style="background:#ffffff;text-indent:26.25pt;">
                    <span style="font-size:10.5pt;font-family:宋体;color:#595959;">（</span><span
                        style="font-size:10.5pt;font-family:Arial;color:#595959;">2</span><span
                        style="font-size:10.5pt;font-family:宋体;color:#595959;">）您留给我们的联系电话不准确；</span><span
                        style="font-size:9pt;font-family:宋体;color:#404040;"></span>
                </p>
                <p class="NewStyle16" style="background:#ffffff;">
                    <span style="font-size:10.5pt;font-family:宋体;color:#E56600;"><strong><span
                                style="line-height:2.5;">10)</span></strong><strong><span
                                style="line-height:2.5;"></span></strong><strong><span
                                style="line-height:2.5;">问:我通过银行电汇，什么时候能够到帐？</span></strong></span><span
                        style="font-size:9pt;font-family:宋体;color:#404040;"></span>
                </p>
                <p class="NewStyle16" style="background:#ffffff;">
                    <span style="font-size:10.5pt;font-family:宋体;color:#595959;">　</span><span
                        style="font-size:10.5pt;font-family:Arial;color:#595959;">&nbsp;&nbsp;</span><span
                        style="font-size:10.5pt;font-family:宋体;color:#595959;">答</span><span
                        style="font-size:10.5pt;font-family:Arial;color:#595959;">:</span><span
                        style="font-size:10.5pt;font-family:宋体;color:#595959;">通过银行电汇，一般情况为及时到帐，中行和邮政异地汇款可能会出现延时。</span><span
                        style="font-size:9pt;font-family:宋体;color:#404040;"></span>
                </p>
                <p class="NewStyle16" style="background:#ffffff;">
                    <span style="font-size:10.5pt;font-family:宋体;color:#E56600;"><strong><span
                                style="line-height:2.5;">11)</span></strong><strong><span
                                style="line-height:2.5;"></span></strong><strong><span
                                style="line-height:2.5;">问:上门收款是怎么回事？</span></strong></span><span
                        style="font-size:9pt;font-family:宋体;color:#404040;"></span>
                </p>
                <p class="NewStyle16" style="background:#ffffff;">
                    <span style="font-size:10.5pt;font-family:宋体;color:#595959;">　</span><span
                        style="font-size:10.5pt;font-family:Arial;color:#595959;">&nbsp;&nbsp;</span><span
                        style="font-size:10.5pt;font-family:宋体;color:#595959;">答</span><span
                        style="font-size:10.5pt;font-family:Arial;color:#595959;">:</span><span
                        style="font-size:10.5pt;font-family:宋体;color:#595959;">上门收款是针对送花给别人的顾客，又不方便使用其他方式付款，我们会派专人上门收款！</span><span
                        style="font-size:9pt;font-family:宋体;color:#404040;"></span>
                </p>
                <p class="NewStyle16" style="background:#ffffff;">
                    <span style="font-size:10.5pt;font-family:宋体;color:#E56600;"><strong><span
                                style="line-height:2.5;">12)</span></strong><strong><span
                                style="line-height:2.5;"></span></strong><strong><span
                                style="line-height:2.5;">问:可以花到后付款吗？</span></strong></span><span
                        style="font-size:9pt;font-family:宋体;color:#404040;"></span>
                </p>
                <p class="NewStyle16" style="background:#ffffff;">
                    <span style="font-size:10.5pt;font-family:宋体;color:#595959;">　</span><span
                        style="font-size:10.5pt;font-family:Arial;color:#595959;">&nbsp;&nbsp;</span><span
                        style="font-size:10.5pt;font-family:宋体;color:#595959;">答</span><span
                        style="font-size:10.5pt;font-family:Arial;color:#595959;">:</span><span
                        style="font-size:10.5pt;font-family:宋体;color:#595959;">可以的，如果是您本人收花可以花到付款。</span><span
                        style="font-size:9pt;font-family:宋体;color:#404040;"></span>
                </p>
                <p class="NewStyle16" style="background:#ffffff;">
                    <span style="font-size:10.5pt;font-family:宋体;color:#E56600;"><strong><span
                                style="line-height:2.5;">13)</span></strong><strong><span
                                style="line-height:2.5;"></span></strong><strong><span
                                style="line-height:2.5;">问:可以电话订购吗？</span></strong></span><span
                        style="font-size:9pt;font-family:宋体;color:#404040;"></span>
                </p>
                <p class="NewStyle16" style="background:#ffffff;">
                    <span style="font-size:10.5pt;font-family:宋体;color:#595959;">　</span><span
                        style="font-size:10.5pt;font-family:Arial;color:#595959;">&nbsp;&nbsp;</span><span
                        style="font-size:10.5pt;font-family:宋体;color:#595959;">答</span><span
                        style="font-size:10.5pt;font-family:Arial;color:#595959;">:</span><span
                        style="font-size:10.5pt;font-family:宋体;color:#595959;">可以的。</span><span
                        style="font-size:9pt;font-family:宋体;color:#404040;"></span>
                </p>
                <p class="NewStyle16" style="background:#ffffff;">
                    <span style="font-size:10.5pt;font-family:宋体;color:#E56600;"><strong><span
                                style="line-height:2.5;">14)</span></strong><strong><span
                                style="line-height:2.5;"></span></strong><strong><span
                                style="line-height:2.5;">问:我在提交订单后不想要了，怎么办？</span></strong></span><span
                        style="font-size:9pt;font-family:宋体;color:#404040;"></span>
                </p>
                <p class="NewStyle16" style="background:#ffffff;">
                    <span style="font-size:10.5pt;font-family:宋体;color:#595959;">　</span><span
                        style="font-size:10.5pt;font-family:Arial;color:#595959;">&nbsp;&nbsp;</span><span
                        style="font-size:10.5pt;font-family:宋体;color:#595959;">答</span><span
                        style="font-size:10.5pt;font-family:Arial;color:#595959;">:</span><span
                        style="font-size:10.5pt;font-family:宋体;color:#595959;">在您的订单生效前，您可以登陆，查看您的订购情况，对于没有处理的订单您可以撤销。您也可以电话联系我们，或点击</span><span
                        style="font-size:10.5pt;font-family:Arial;color:#595959;">"</span><span
                        style="font-size:10.5pt;font-family:宋体;color:#595959;">在线客服</span><span
                        style="font-size:10.5pt;font-family:Arial;color:#595959;">"</span><span
                        style="font-size:10.5pt;font-family:宋体;color:#595959;">人工撤销订单。</span><span
                        style="font-size:9pt;font-family:宋体;color:#404040;"></span>
                </p>
                <p class="NewStyle16" style="background:#ffffff;">
                    <span style="font-size:10.5pt;font-family:宋体;color:#E56600;"><strong><span
                                style="line-height:2.5;">15)</span></strong><strong><span
                                style="line-height:2.5;"></span></strong><strong><span
                                style="line-height:2.5;">问:我如何才能知道我送给别人的鲜花已经送到？</span></strong></span>
                </p>
                <p class="NewStyle16" style="background:#ffffff;">
                    <span style="font-size:10.5pt;font-family:宋体;color:#595959;">　</span><span
                        style="font-size:10.5pt;font-family:Arial;color:#595959;">&nbsp;&nbsp;</span><span
                        style="font-size:10.5pt;font-family:宋体;color:#595959;">答</span><span
                        style="font-size:10.5pt;font-family:Arial;color:#595959;">:</span><span
                        style="font-size:10.5pt;font-family:宋体;color:#595959;">在鲜花送出后我们会通过短信或电话联系您。您也可以在</span><span
                        style="font-size:10.5pt;font-family:Arial;color:#595959;">"</span><span
                        style="font-size:10.5pt;font-family:宋体;color:#595959;">订单查询</span><span
                        style="font-size:10.5pt;font-family:Arial;color:#595959;">"</span><span
                        style="font-size:10.5pt;font-family:宋体;color:#595959;">栏查询您的订单状态。</span><span
                        style="font-size:9pt;font-family:宋体;color:#404040;"></span>
                </p>
                <p class="NewStyle16" style="background:#ffffff;">
                    <span style="font-size:10.5pt;font-family:宋体;color:#E56600;"><strong><span
                                style="line-height:2.5;">16)</span></strong><strong><span
                                style="line-height:2.5;"></span></strong><strong><span
                                style="line-height:2.5;">问:我对鲜花不满意，想退款，可以吗？</span></strong></span><span
                        style="font-size:9pt;font-family:宋体;color:#404040;"></span>
                </p>
                <p class="NewStyle16" style="background:#ffffff;">
                    <span style="font-size:10.5pt;font-family:宋体;color:#595959;">　</span><span
                        style="font-size:10.5pt;font-family:Arial;color:#595959;">&nbsp;&nbsp;</span><span
                        style="font-size:10.5pt;font-family:宋体;color:#595959;">答</span><span
                        style="font-size:10.5pt;font-family:Arial;color:#595959;">:</span><span
                        style="font-size:10.5pt;font-family:宋体;color:#595959;">如果是因为我司的问题，如鲜花不新鲜，没有按时送到，我们会按要求退款的。请参照《售后服务》</span><span
                        style="font-size:9pt;font-family:宋体;color:#404040;"></span>
                </p>
                <p class="NewStyle16" style="background:#ffffff;">
                    <span style="font-size:10.5pt;font-family:宋体;color:#E56600;"><strong><span
                                style="line-height:2.5;">17)</span></strong><strong><span
                                style="line-height:2.5;"></span></strong><strong><span
                                style="line-height:2.5;">问:在送花时间8:30-21:00之外可以送花吗？</span></strong></span><span
                        style="font-size:9pt;font-family:宋体;color:#404040;"></span>
                </p>
                <p class="NewStyle16" style="background:#ffffff;">
                    <span style="font-size:10.5pt;font-family:宋体;color:#595959;">　</span><span
                        style="font-size:10.5pt;font-family:Arial;color:#595959;">&nbsp;&nbsp;</span><span
                        style="font-size:10.5pt;font-family:宋体;color:#595959;">答</span><span
                        style="font-size:10.5pt;font-family:Arial;color:#595959;">:</span><span
                        style="font-size:10.5pt;font-family:宋体;color:#595959;">您可以电话联系我们，我们会根据您的情况决定是否配送。</span><span
                        style="font-size:9pt;font-family:宋体;color:#404040;"></span>
                </p>
                <p class="NewStyle16" style="background:#ffffff;">
                    <span style="font-size:10.5pt;font-family:宋体;color:#E56600;"><strong><span
                                style="line-height:2.5;">18)</span></strong><strong><span
                                style="line-height:2.5;"></span></strong><strong><span
                                style="line-height:2.5;">问:我是选择自己收花，但我要留言怎么办？</span></strong></span><span
                        style="font-size:9pt;font-family:宋体;color:#404040;"></span>
                </p>
                <p class="NewStyle16" style="background:#ffffff;text-indent:15.75pt;">
                    <span style="font-size:10.5pt;font-family:宋体;color:#595959;">答</span><span
                        style="font-size:10.5pt;font-family:Arial;color:#595959;">:</span><span
                        style="font-size:10.5pt;font-family:宋体;color:#595959;">对于选择自己收花的顾客，我们会送上一张空白的贺卡。方便您自己填上留言，请在</span><span
                        style="font-size:10.5pt;font-family:Arial;color:#595959;">“</span><span
                        style="font-size:10.5pt;font-family:宋体;color:#595959;">我的留言</span><span
                        style="font-size:10.5pt;font-family:Arial;color:#595959;">”</span><span
                        style="font-size:10.5pt;font-family:宋体;color:#595959;">里面注明。</span><span
                        style="font-size:9pt;font-family:宋体;color:#404040;"></span>
                </p>
                <p class="NewStyle16" style="background:#ffffff;">
                    <span style="font-size:10.5pt;font-family:宋体;color:#E56600;"><strong><span
                                style="line-height:2.5;">19)</span></strong><strong><span
                                style="line-height:2.5;"></span></strong><strong><span
                                style="line-height:2.5;">问:您们怎么保证给我送到，我怎么相信您们？</span></strong></span><span
                        style="font-size:9pt;font-family:宋体;color:#404040;"></span>
                </p>
                <p class="NewStyle16" style="background:#ffffff;">
                    <span style="font-size:10.5pt;font-family:宋体;color:#595959;">　</span><span
                        style="font-size:10.5pt;font-family:Arial;color:#595959;">&nbsp;&nbsp;</span><span
                        style="font-size:10.5pt;font-family:宋体;color:#595959;">答</span><span
                        style="font-size:10.5pt;font-family:Arial;color:#595959;">:</span><span
                        style="font-size:10.5pt;font-family:宋体;color:#595959;">首先，我们是知名的鲜花速递供应商，在行业内已经有很高的知名度，全国共有几百家加盟连锁店，因此不存在故意不送。再次，我们有严格的售后服务，如果没有送到，我们有相应的售后赔偿机制，还请您放心订购，我们一定会为您提供最好的鲜花速递服务。</span><span
                        style="font-size:9pt;font-family:宋体;color:#404040;"></span>
                </p>
                </p>
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